UCaaS and CCaaS: Why They’re Better Together
By now, many businesses have adopted UCaaS solutions and realized significant flexibility and efficiency gains. But the customer has now taken center stage. Today’s challenge is extending the UCaaS benefits to improve the customer experience and boost business performance.
Enter CCaaS, or Contact Center as a Service. With UCaaS and CCaaS together, companies can bridge the customer expectations gap. They can handle high call volumes, provide new channels for communication, and gain insights through powerful analytics.
In this webinar, our experts provide:
- A deep understanding of use cases for UCaaS and CCaaS
- Advantages to bringing together your UCaaS and CCaaS tools on a single platform
- Tips and tricks for evaluating providers
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| Joseph Walsh Head of UCC Marketing, GoTo |
David Evans Senior Director of Product Management, GoTo |